Guide · Patient transport

Billing patient transport — without paper piles, without a billing centre.

Health insurers only pay what is billed in the correct form under § 302 SGB V. With starksoft, the billing is created directly from your taxi and private hire journeys — electronically, completely and without ongoing fees to third parties.

§ 302 SGB Velectronic billing
straight from the journeyno double entry
€0 to third partiesself-billing instead of a centre

Why patient transport costs so much administration

Patient transport is a growing, predictable business for taxi and private hire operators — but the billing is demanding.

Statutory health insurers do not accept an informal invoice: they require electronic billing under § 302 SGB V via their data acceptance offices, plus the medical prescription (form 4), an approval depending on the type of journey, and a complete assignment of every journey. Anyone doing this by hand or in Excel loses hours — and risks deductions for every formal error.

Many operators therefore hand their billing to a billing centre and permanently pay a share of their revenue for it. There is another way.

How it works with starksoft

Step	What happens
1 · Record the journey	The patient transport journey is driven like any other trip — journey data, tariff and patient are assigned to the journey, and the mandatory details are captured along with it.
2 · Attach documents	Prescription and approval are attached digitally to the journey — nothing gets lost between vehicle and office any more.
3 · Create the billing	From the collected journeys, starksoft generates the electronic billing under § 302 SGB V for the respective insurer — including the required accompanying documents.
4 · Submit & track	You keep track of which billing has been submitted, paid or disputed — per insurer and per vehicle.

Who benefits

Operators with regular insurer-funded journeys (dialysis, radiotherapy, chemotherapy, rehabilitation sport) — the more recurring journeys, the greater the saving
Companies that currently pay a billing centre and want to reclaim their margin
Private hire operators entering the patient transport business — billing works the same way for taxis and private hire vehicles

And because the module is part of the starksoft platform, TSE archiving, fiscal data, working times and billing all interlock — one system instead of three isolated solutions.

Frequently asked questions about patient transport billing

How do I bill patient transport to the health insurer?

Electronically under § 302 SGB V via the insurers' data acceptance offices — with the assigned prescription (form 4) and, where required, the approval. starksoft creates the billing directly from the journeys.

Do I need a billing centre?

No. Self-billing is the cheaper route — starksoft takes care of the technical part, and the ongoing fees to a centre no longer apply.

Which documents do I need?

The medical prescription for patient transport (form 4), the insurer's approval depending on the type of journey, and the complete journey data.

Why are billings reduced or rejected?

Usually because of missing approvals, incomplete prescriptions or formal errors in the data record. Software-side checking of mandatory fields at the journey reduces the rejection rate.

Does it work with AOK, substitute funds and others?

Yes — the procedure under § 302 SGB V applies uniformly to all statutory health insurers.

What does the patient transport module cost?

A fixed price instead of a percentage: from €12.90 per vehicle and month, regardless of billing volume. The module can be added from the PREMIUM data plan — unlike a billing centre, which retains a share of every journey. We are happy to tell you the conditions that suit your business in a conversation.

Reclaim your patient transport margin.

Talk to us about your volume of insurer-funded journeys — we will show you on your own trips how billing works directly from the journey. Phone +49 30 577 000 991.

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